December 15th, 2020
Xecunet continues to focus on the health and safety of our employees and customers. Internally, we continue to disinfect touch points on a daily basis such as handrails, door handles, bathrooms, sinks, and desks throughout our facility. We have reduced on-site staff to essential employees only and we are requiring daily temperature/wellness checks of all on-site employees. The remainder of our employees are teleworking.
Data Center Customers
Our facilities will remain open to authorized customer personnel and our NOC is staffed so we are able to continue to provide remote hands services to our data center customers. For the safety of our staff and other customers, we request that you limit facility visits as much as possible. All visitors to the data center facility are required to wear face coverings at all times. Hand sanitizer has been placed near all biometric hand reader entry points and we strongly recommend that customers & vendors use this before, during, and after their visits. Our engineering staff will continue to monitor all aspects of our facility and perform maintenance to ensure uninterrupted service.
Managed IT Customers
We are limiting customer site visits to moderate & severe issues/outages only. Our entire support team is being reminded daily to practice good hygiene skills to prevent any transmission of the virus while at customer locations. All support technicians are required to wear proper facial coverings when at customer sites. Our technicians are still performing patching, updates, and telephone/remote support for our managed IT customers. We ask that your employees also wear masks/face coverings and social distance when we are on-site. Our employees have been instructed to leave any customer location if they feel unsafe or that proper Covid-19 protocols are not being followed.
Our help desk will continue to be available and our engineers are performing maintenance to all systems. We anticipate absolutely no change to the VoIP/Telephony services we provide.
The health and safety of our employees is our number one priority followed by the commitment to customers to provide uninterrupted services. We will continue to take all necessary steps to ensure that Xecunet is able to meet both obligations. Our help desk, sales, and purchasing departments are fully staffed and we will continue to provide services as normal. We know that now, more than ever, IT is essential to your business and we won’t let you down.
Xecunet will continue to post updates on this page as the situation evolves. Additionally, please do not hesitate to reach out to our team at 301-682-9972 or firstname.lastname@example.org if you have any questions at all regarding the steps we are taking.